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How Can We Help Today?

Owned and operated by NOBLE PATH VENTURES LLC, our team is ready to help with product questions, orders, and project planning.

We typically respond within 24 hours

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Email

support@grandoutdoorliving.com

Within 24 hours

Phone

+1 (828) 761-6073

Mon-Fri, 9 AM - 5 PM EST

Live Chat

Chat with our outdoor living specialists during business hours

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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your patio or deck.

What is your return policy?

If your fire table, pergola, or other product does not meet your expectations, please contact us within 30 days of delivery. We will work with you to arrange a return or exchange that makes things right.

Can I exchange a product for a different model?

Yes, exchanges are available for items in their original packaging and condition. Reach out to our team and we will help you find the right fire table, fountain, or kitchen configuration for your space.

What fuel type do your fire tables use?

Most of our grand scale fire tables run on standard propane, with select models offering natural gas conversion kits. Each product page lists the compatible fuel types and any included ignition systems.

Are your louvered pergolas motorized?

Yes, our architectural louvered pergolas feature motorized louver systems that let you adjust shade and airflow with the touch of a button. They are designed for mounting on patios, decks, and other outdoor structures.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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